Our clients are the lifeblood of our company. Many of our customers have been with us for more than 30 years. We strive to be more than a vendor – we want to be a true business partner now and for many years to come.
What some of our clients say about our people and our company...
Since 1987 we have relied on your company for all our copier and fax equipment needs. We have now purchased numerous copiers and faxes for use in our twelve branch locations as well as our home office here in Monterey. I continue to purchase copy and fax machines through MBS for several reasons: One reason is that the sales people keep me informed of new available technology. They do so in a friendly manner without being pushy. Another reason is pricing. MBS has very competitive pricing and will let me know of any special deals that might be coming up. The most important reason I continue to purchase equipment from MBS is the service. The service is fantastic. They are fast and friendly and in some cases they are able to help us over the phone.”
For over 25 years, Monterey Bay has been the single source supplier of copy machines here at Plantronics. Their service and support team has supplied me with dedicated, friendly, responsive and technically excellent service personnel needed. This team, combined with the company’s honest and straight-shooting sales department has kept Plantronics operating with cost effective efficiency. For Plantronics, Monterey Bay has proven to be the safe choice in copier vendors.”
I have been approached by other company representatives asking why we still want to stay with an older machine and not have something up-to-date. Well, my answer is why get something newer when you have a machine that can handle the workload, the personnel at MBS is efficient and parts, toner and maintenance come to your door if not at the same day, the next. When the time comes that our copier needs a permanent rest, our business will remain with Monterey Bay Systems. They listen, they react, and most of all they care about our business!"
I am a critic of service in every sense whether it be a deli, car repair or the coffee shop. I watch and recognize service good and bad every moment of the day. It is genuine service such as what your service manager offered that continues to build and keep loyalty among consumers today. Thank you for providing the service you do so well and thank you to Mr. Saldana for talking it upon himself to make a difference in my work that I will share with many of my peers and extended business network.”
Our ‘Johnnie-on-the-spot’ service rep from your office just finished another call here to get us up and running. Though we have expressed our appreciation for the excellent service we have received on our copiers, it has never been put into writing. It gives us a sense of security knowing that our calls for help will be answered expeditiously – and with a positive, upbeat attitude. We extend our thanks to you, your service manager and the reps for a job well-done.”
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